Stylify Support

How can we help?

Find the step that failed and get back to your document.

Step-by-step help

Find your fix.

Install Stylify on your Mac

Start your free trial and follow the Mac setup when your installer is available.

  1. Open the Download page and start your free trial.
  2. Open the Mac installer when it is available to your account.
  3. Install Stylify, open it from Applications, and sign in.
  4. Follow the app to download a local model and install the Word add-in.
  5. Reopen Word and choose Stylify from the Home ribbon.

Quit Word when Stylify asks; Word reads add-ins when it starts.

Stylify is missing in Word

If the Stylify button is absent from Word’s Home ribbon:

  1. Quit Word completely.
  2. Open the Stylify app and check the Word add-in status in Settings.
  3. Choose Reinstall add-in, then wait for confirmation.
  4. Reopen Word and check the Home ribbon again.

Installing while Word is open can leave it using an older cached add-in.

Word cannot connect to Stylify

The Word pane needs the Stylify Mac app running alongside it.

  1. Open Stylify and confirm its local engine is running.
  2. Return to Word and choose Try again.
  3. If it still fails, restart the server from Stylify Settings.
  4. Restart Word and try once more.
  5. If the problem remains, copy logs from Stylify Settings and contact us.

A connection failure does not change your document.

A model download stopped or failed

  1. Check that your Mac is online and has enough free disk space.
  2. Choose Try again in Stylify. The app can resume an interrupted download.
  3. If progress does not restart, quit and reopen Stylify, then return to Models.
  4. Keep your Mac awake until verification completes.

Do not manually delete partial downloads; Stylify may need them to resume.

Sign-in or subscription access

  1. Confirm your Mac is online and your email and password are correct.
  2. If you reached a device limit, remove an old device from your account.
  3. If Stylify cannot verify your subscription, reconnect and choose Try again.
  4. If access is still blocked, send us the error and your app version.

A temporary access issue does not delete your Word documents.

Supported systems and browsers

This release is for Apple-silicon Macs. Use Word for Mac or Word on the web in Safari, Chrome, or Edge. Windows and Firefox are not supported by this release.

The Mac app must be running while you use Stylify in Word. Local formatting can work offline after setup; sign-in, subscription checks, updates, and model downloads need internet access.

Contact

Still stuck?

Send us what happened, the Stylify app version, your macOS version, and whether you use Word for Mac or Word on the web. In Stylify Settings, use Copy logs if available. Do not send your Word document unless we specifically ask for it.

Email supportteam@stylifyword.com

We’ll use your details to troubleshoot your issue.